na INLIS000000000042711 20161114091418.0 $a 978-0-07-149704-6 $0010-111600000001734 $a 658.8. ABA c $a Abaete De Azevedo $a Customer Obsession $a Ke-1 $a Amerika Serikat $b Mc Graw Hill $c 2008 $a ricardo Pomeranz $a Arpus kab. Magetan $a 0000/PN/2014