00472     2200181   4500001002100000005001700021008004100038020002100079035002200100082001600122100002100138245002200159250000800181260004300189700002000232850002200252990001600274INLIS00000000004271120161114091418.0                                        $a 978-0-07-149704-6$0010-111600000001734$a 658.8. ABA c$a Abaete De Azevedo$a Customer Obsession$a Ke-1$a Amerika Serikat $b Mc Graw Hill $c 2008$a ricardo Pomeranz$a Arpus kab. Magetan$a 0000/PN/2014